Frequently Asked Questions
Everything you need to know about your Nouveau experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return or exchange an item?
You can return any unworn items with original tags within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your garments true to size?
Most of our pieces follow standard sizing; however, we provide a detailed size guide on every product page to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my Nouveau pieces?
To maintain the quality of our fabrics, we recommend following the specific care instructions found on the inner label of each garment.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor its progress.